Your network is mission critical to your business and around-the-clock operation is a must. Leverage your investment to its fullest by evaluating your network and communications capabilities now and into the future.
Enventis will review your IT infrastructure and determine if it truly meets your requirements. We can document your current network capabilities and perform a gap analysis. This information is essential in developing an action plan for new implementations and planned growth.
Inventory Assessment
Using a discovery tool to identify network elements operating in your system today, Enventis will prioritize areas of concern such as obsolete hardware and software. Following the discovery phase, Enventis will present a report detailing your network identifying network weaknesses or areas for improvement.
Key Areas to Assess
- Network elements
- Network weaknesses
- Model type of all network devices
- Revision of code in devices
Value of the Assessment
- More time for network planning and design
- Improved network monitoring and troubleshooting
- Budget planning and prioritization capabilities
- Ability to compare maintenance contracts based on current inventory
Deliverables
- Report of assessment findings
- Discussion session with an Enventis Engineer on report
Network Infrastructure Assessment
Enventis’ network infrastructure assessment consists of two different analyses that can be conducted individually or in parallel depending on your requirements.
Design Review
The design review looks at how the network is logically and physically designed and configured. Enventis will conduct interviews to understand data flows and business requirements. A review of the network will then be performed and recommendations made based on best practices design principals.
Key Areas to Review
- LAN Analysis
- WAN Analysis
- Internet Analysis
- Physical Configuration (redundancy, speeds and feeds, components)
- Logical Configuration (layer 2 parameters, layer 3 parameters)
- Component Configuration (switch and router configuration)
Value of the Design Review
- Insure that network is designed based on best practices
- Align network architecture with business requirements
- Provides detailed understanding of network environment
- Enables Enventis to provide better ongoing support
Deliverables
- Network Design Analysis Report
- Onsite review of Assessment with Enventis Engineer
- Recommendations for improvements
Performance Assessment
Using a network analysis tool to identify network elements operating in your system today, Enventis will prioritize areas for concern such as high utilization and errors. Following the analysis, Enventis will present a report detailing your network identifying network weaknesses or areas for improvement and discuss recommended upgrades.
Key Areas to Assess
- WAN circuit utilization
- LAN Switch to Switch link utilization
- Router and switch CPU utilization
- Router memory utilization
- Per location traffic analysis (top talkers, top protocols, circuit errors, etc.)
Value of the Performance Assessment
- Traffic profiles for specific network segments
- Define capacity issues that contribute to performance delay
- Breakdown and analyze end-to-end capacity bandwidth
- Scope bandwidth pipes for optimal performance
- Avoid costly emergency bandwidth upgrade issues
- Reduce user complaints due to network congestion
- Plan for future network bandwidth and resources
- Understanding of health of the network
Deliverables
- Network Performance Analysis Report
- Onsite review of Assessment with Enventis Engineer
- Recommendations for improvements
Contact Center Assessments
Enventis provides a full suite of contact center services including assessment, analysis and recommendations associated with your excising investment. Our unique approach to assessing your contact center addresses the three stakeholder segments within you business that address customer contact.
Executives Sponsor
- Improved Customer Experience
- Cost Savings and revenue increases through better use of existing investments
- Increased customer loyalty
- Insights into transactional trending
Contact Center Supervisors
- Accurate reporting against Service Level Agreements
- Effective use of supervisor tools for monitoring and queue management
- Documented call flows to validate expected outcomes
- Standard and customized reporting needed to evaluate performance, staffing and trends
Information Technology
- Best practices for administration and support of the contact center platforms and applications
- Operating system and application patching
- System high availability and failover functioning as designed
- Capacity planning to ensure systems will scale to the business needs
When you choose the contact center assessment with Enventis a multitude of resources become available to you.
- Access to self-service technology
- Access to new technology
- Faster transactions with dial-out campaigns
- Transactional trending
- Standardized documentation and processes
- Ongoing training options
- Development and enrichment of level II and III skills
Contact your account executive today to schedule your assessment 763.577.3900.