Enventis provides around-the-clock technology support and monitoring for networks and unified communications. Our support services center is staffed 24 hours a day, seven days a week, 365 days a year by experienced technicians and engineers who answer questions, fix issues and provide assistance. Enventis offers a variety of support options to meet the needs of your company.
- Single point of contact for support
- Proactive Remote Monitoring Service for device, system and application alerting
- Trouble isolation, determination and resolution from experienced professionals
- Hardware failure diagnosis and maintenance coordination
- Trouble ticketing and automatic escalation
- Remote-access to systems for support engineers to diagnose and fix problems
- Includes coverage for Cisco Unified Communications, IP Contact Center, Cisco Unity, network switches, routers, voice gateways, firewalls, servers & more
Enventis Customer Support Portal
The Enventis Customer Support Portal is an easy-to-use, secure site that allows Enventis customers to access information about their Enventis services and submit and review support requests. The Enventis Customer Support Portal is accessible to our customers anytime and anywhere.
As an Enventis customer, you can access the Customer Support Portal to
- View the list of services you receive from Enventis
- Manage your accounts
- View charts athat depiect your company's bandwidth use
- Submit and review ticket activity
To login to you Customer Support Portal, cimply click on the Customer Support Portal Login, enter your username and password in the login boxes. Forgot your username and password? Contact Customer Service at 888.258.5986 or
support@enventis.com.
Keeping an eye on your network with proactive Remote Monitoring Service
There is no need to purchase and integrate complicated network management software with Enventis'
Remote Monitoring Service. We keep track of your systems for IP communications, contact center, LAN/WAN, security, storage and much more. Our remote monitoring service also provides you with monthly reports on server and network performance, system assets and network assets. Enventis remote monitoring allows us to provide proactive support and ensure quick resolution of issues.