Enventis provides hardware and services for the planning, design, implementation, operational support, and optimization of IP communications systems. As one of the leading integrators in the country, Enventis has deep experience helping small, medium, large and enterprise customers realize the operational, technical and financial rewards of unified IP communications.
IP Telephony
IP Telephony encompasses the full suite of telephony services enabled by VoIP, including the interconnection of phones for actual communications; related services such as billing and dialing plans; and basic features such as conferencing, transfer, forward, hold, and many more.
Cisco Unified Communications Manager
At the heart of the IP telephony system is the Cisco Unified Communications Manager  (formerly CallManager), the software-based call processing application. Cisco Unified Communications Manager software extends enterprise telephony features and capabilities to IP phones, media processing devices, voice-over-IP (VoIP) gateways, and other multimedia applications. Additional data, voice, and video services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony solution through Cisco Unified Communications Manager's open telephony application programming interfaces (APIs).
More Cisco Unified Communications offerings available from Enventis:
IP Phones
Cisco IP Phones are a full range of intelligent communication devices designed to take advantage of the power of your data network, while providing the convenience and ease-of-use you've come to expect from your business phone. In the IP environment, each phone has an Ethernet connection. IP phones provide the functionality you expect to receive from a traditional telephone, as well as more complicated features, such as the ability to access World Wide Web sites. Typical user instruments include Cisco IP Phones and Cisco IP SoftPhones.
Messaging
Cisco Unity Unified Messaging is a foundational element in bringing unified communication solutions to enterprise-scale organizations. It delivers powerful unified messaging (e-mail, voice, and fax messages sent to one inbox) and intelligent voice messaging (full-featured voice mail providing advanced functions) to improve communications, boost productivity, and enhance customer service capabilities across your organization.
The Cisco Unity server architecture is truly unified with your data network, minimizing installation, administration, and maintenance costs. Built on a platform that can scale to meet your organization's needs as it grows, Cisco Unity Unified Messaging also uses streaming media and an intuitive Web browser-based system administration interface that makes life easier for the people who install and support your system, ultimately lowering your organization's total cost of ownership.
Cisco Unity Unified Messaging provides advanced, convergence-based communication services and integrates them with the desktop applications you use every day. With Cisco Unity Unified Messaging, you can listen to your e-mail over the telephone, check voice messages from the Internet, and send, receive, or forward faxes to wherever you are. Cisco Unity Voice Messaging features robust automated-attendant functions that include intelligent routing and easily customizable call-screening and message-notification options.
Cisco Unity Connection and Express
Cisco Unity Connection is a feature-rich voice messaging platform based on the same Linux operating system as Cisco Unified Communications Manager. Cisco Unity Connection users can access voice messages using Cisco Unified Personal Communicator and view, search, sort, and play messages on a Cisco Unified IP Phone display. Cisco Unity Connection also provides comprehensive automated-attendant functions, including intelligent call routing and easily customizable call screen and message notification options.
Cisco Unity Express offers industry-leading integrated messaging, voicemail, fax, Automated Attendant, interactive voice response (IVR), and a rich set of other messaging features on the Cisco integrated-services-router platform. It provides these integrated services specifically designed for the small and medium-sized office environment or enterprise branch office. With Cisco Unity Express, you can easily and conveniently manage your voice messages and greetings with intuitive telephone prompts, an easy-to-use visual voicemail interface (the VoiceView Express feature), and a straightforward GUI that allows simple administration and management.
Customer Contact Center
Enventis can help your organization improve customer satisfaction and build a competitive advantage by deploying best-in-class call center and contact center applications. More and more companies are taking advantage of IP-based contact center applications that integrate with modern unified communications platforms.
Enventis helps customers deploy, integrate and support the Cisco Unified Contact Center suite of products.
Enventis also offers a hosted contact center solution as part of our SingleLink™ Unified Communications service.
Conferencing and Collaboration
Enventis implements Cisco Unified MeetingPlace Express , a complete rich-media conferencing solution that seamlessly integrates voice, video, and Web conferencing capabilities. MeetingPlace is deployed on network, behind the firewall. This solution integrates directly with an organization’s private voice and data networks and enterprise applications, providing significant cost savings, high security, and an enhanced user experience.
Cisco MeetingPlace delivers a superior user experience by providing intuitive interfaces that make setting up, attending and managing meetings simple and straightforward. The feature-rich voice, video and Web conferencing capabilities enable a range of meeting applications — from highly collaborative meetings to training sessions and presentations.
Voice Applications
Enventis partners with IPcelerate to provide more than thirty ready-to-roll advanced voice-over-IP applications using their IPsession appliance.
Support and Monitoring
A key consideration for deploying unified communications is how to operate the environment once its in production. Enventis offers post-cut operational support and monitoring for U.C. with our Total Care Support and Monitoring service.
Hosted Solutions
We also offer a hosted and managed unified communications service called SingleLink™ Unified Communications. SingleLink™ is perfect for companies who want the benefits of unified communications, without the requirement of installing and maintaining the servers and equipment internally. SingleLink™ is especially attractive for companies with multiple sites.
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